FAQ

Global online shopping tips

Create an online order

When you have completed the online purchasing process, you need to press checkout. The system will instruct you to fill in the required information required to complete the order. Lastly, once you have confirmed the order, the whole purchasing process would be complete. All payments are processed in real-time; payments will be shown as "ASANA 360 Global Limited" on your credit card or bank statement.


Payment Method

For credit cards, we accept VISA, Masters, and American Express.

To prevent credit card information from being stolen by others, we do not recommend sharing accounts between you and your family and friends.


Delivery services

You can place orders through this website. The delivery of products will be fulfilled by a specific shipment company, delivering your ordered products to the designated address.

Hong Kong Region

Please clearly fill in the delivery address and your phone number,Post office box addresses are not accepted.

Other Regions

Please clearly fill in the shipping address, your phone number andcountry's area code, or zip code/ postcode (Delivery will not be fulfilled without a postal number) .

 

Free Shipment (Worldwide)

Shipping time

Confirmed orders will be shipped and should arrive at its destination, specified address, within 3 - 21 days (3-7 days for Hong Kong region/14-21 days for overseas orders). Asana XNUMX’s postal service provider will try its best to provide fast and effective delivery services. Still, the delivery time will be affected by regional import regulations, delivery method, shipping arrangement, weather status, and local holidays or festivals. Regarding the postal schedule, it is not constraint by the postal company. Thus, Asana XNUMX’s will not take legal responsibility for any damage or loss due to shipments' delay.

 

Customs and taxations

For orders being shipped to countries besides Hong Kong, the products will be considered. Suppose the ordered products are being shipped to countries besides hong kong. In that case, the products will be considered import goods, thus requiring extra payments, some form of taxation, or payment requirements for applying and registering import permits. Such fees and required documentation will all depend on the local law and legislation of the destination. Asana XNUMX and the respected website are unable to control or predict calculate said fees. We shall not take any legal responsibility for such issues.

Please be cautious: Due to extra payments, different taxations, or regarding related goods' application and registration for its destination Asana 360 will report the price of goods as it is, and for some countries, it is also part of the requirement for a list and specify the content of the order, including placing the value of goods on the surface of the package, for clarity reasons. Thus under no circumstances will we be able to adjust the price or value of products based on any customers' request.Thusunder no circumstances will we be able to adjust the price or value of products based on any customers' request..

 

Product and order inquiries

If the product item or quantity does not match the order, please contact our customer service department within 7 days after receipt:

Phone: (+852) 2789

Office hours: Monday to Saturday 10:00am to 8:00pm

(Hong Kong time GMT+8/except public holidays)

e-mail:cs@asana360global.com

 

Track order

If you have any questions about the delivery status, you can find the corresponding tracking number of order from your account and click to connect to the corresponding webpage to check the delivery status.

Hong Kong customers
Please contact SF Express and provide the corresponding tracking number.

Phone: (+852) 2730

Web page:www.sf-express.com/hk/tc/

Oversea customer
Please contact Quantium Express Company and provide Tracking Number

Web page:http://beta.singpost.com/track-items

 

Delivery terms and conditions

  1. Once the order is verified, it cannot be changed or cancelled. The company reserves the right to change the service hour and details without prior notice.
  2. If you need to change the delivery time, you may have to pay extra fees.
  3. Under the influence of severe weather (such as typhoon signal number eight or above or black rainstorm warning in Hong Kong), the delivery service may be delayed or suspended. The delivery time will be rearranged separately without additional charges.

 

Exchange guarantee

Our company maintains a professional and cautious servicing attitude! From packing goods to dispatch and delivery, all are thoroughly and repeatedly checked by dedicated specialists. To secure and ensure that your shopping experience is carefree and without worries, our company sincerely provides product replacement service.

If the received product is damaged, flawed, or incorrect, a one-off replacement can be requested within 30 days of the arrival of the order's arrival. Under normal circumstances, a refund or exchange of products must be brand new and is perfectly packaged, along with a printout copy of the order, allowing it to be replaced.

 

Exchange procedures (Hong Kong)
If you need a replacement, please contact our customer service department:

Phone: (+852) 2789

Office hour: Monday to Friday 10:00 am to 8:00 pm (Hong Kong time GMT+8/exclude public holiday)

e-mail:cs@asana360global.com

Address:Rm 193-1&15, 01/F, Grand Century Place Tower 10, Prince Edward Road West, Mongkok, Kowloon, Hong Kong

Office hours: Monday to Saturday 11:00am to 7:00pm

(Hong Kong time GMT+8/except public holidays)

 

Exchange procedures (Overseas)

If you need a replacement, please contact our customer service department first, then mail the product to be replaced together with a printed copy of the order details to our company (44/F, Tat Ming Industrial Building, Da Chuan Ping Street, Kwai Chung, New Territories, Hong Kong). After receiving the product in need of replacement, the order will be processed within twenty one days. Our company will return the shipping cost for your replacement shipment fees. Please keep the receipt printed copy of the replacement shipping fee for our follow up.

Phone: (+852) 2789

Office hours: Monday to Saturday 10:00am to 8:00pm

(Hong Kong time GMT+8/except public holidays)

e-mail:cs@asana360global.com

 

Exchange terms and conditions

  1. The guarantee only covers one exchange; the company reserves the right to final decisions.
  2. All submitted information will be deemed invalid if it is false, incomplete or unrecognizable.
  3. The company takes all necessary technical and structural measures to protect the confidentiality and security of the personal data collected from this website. Personal data will be strictly confidential and will only be used for the refunding process. It will not be revealed to any third party. For further information, please reference the privacy policy below.
  4. If the returned product has been sold out, the company will refund the payment through the original payment method.
  5. In case of any dispute, the company reserves the right of final decision.
  6. The company reserves the right to alter the above terms and conditions without further notice.

 

Refunds and returns

Please note that the company must check and verify the returned products before returning and refunding. If the product is found fail to meet the company's refund conditions and standards, it will not be refunded and returned. The company will refund the customer with the total value, and if the purchased product came or was delivered with gifts or samples, that shall be returned. When refunding, The company will deduct the said gifts' online order value from the total refund amount.

 

30-day refund guarantee

If you feel that the product is not suitable for use, regardless of the remaining capacity of the product, please contact our customer service department within 30 days from the date of receipt to arrange a refund:

Phone: (+852) 2789

Office hours: Monday to Saturday 10:00 am to 8:00 pm;

(Hong Kong time GMT+8/except public holidays) Email:cs@asana360global.com

Once approved, a full refund will be arranged to keep the 100% refund guarantee.



Refund procedure

Hong Kong

Please contact our customer service department first to arrange a refund. . Once the refund request had been approved, the customer will be required to bring the product with the original package. Any promotional gifts (if applicable) and a printed copy of the order details and visit Asana shopping center in-person to complete the process, all of the handed in documents and products will not be returned to the customer.

Address:Rm 193-1&15, 01/F, Grand Century Place Tower 10, Prince Edward Road West, Mongkok, Kowloon, Hong Kong

Office hours: Monday to Saturday 11:00am to 7:00pm (except public holidays)

 

Overseas

Please send the product with its original packaging, the attached promotional gifts (if any) and the printed copy of the order details to our company

Address:Rm 193-1&15, 01/F, Grand Century Place Tower 10, Prince Edward Road West, Mongkok, Kowloon, Hong Kong

Office hours: Monday to Saturday 11:00am to 7:00pm (except public holidays)

 

The company will refund the order through the original payment method within 21 working days of the arrival of the returned product.

  • The refunding amount will be subjected to the invoice record value.
  • The refund guarantee does not accept any postal application.
  • Once the refund application is confirmed, a designated person will be responsible for arranging the refund.
  • The refund amount does not include the return shipping cost.
  • Sealed and unopened products can receive a full refund.
  • If one or more items of the type had been unsealed, said used product should not receive a refund.
  • The refund will be shown on your credit card or bank statement within 21 working days, and the payer will be shown as "ASANA 360 Global Limited".

 

Refund policies and terms

  1. Since the product has been returned, all points earned from previous purchases will be cancelled.
  2. The refund guarantee is limited to one time per person, and the company reserves the right of final decision.
  3. All submitted information will be deemed invalid if it is false, incomplete or unrecognizable.
  4. The company takes all necessary technical and structural measures to protect the confidentiality and security of personal data collected from this website. Personal information will be kept strictly confidential and will only be used for refund protection and will not be disclosed to any third party; please refer to the Privacy Policy for details.
  5. In case of any dispute, the company reserves the right of final decision.
  6. The company reserves the right to alter the above terms and conditions without further notice.